Tom O'Connell shared a review ·
Took the time to show me how to do it myself next time.
- Efficient
- Creative
- Genuine
- Adaptable
Harborside Hardware
Hardware Store · Boston, MA
Named by ChatPPL participants as a place they had a positive customer experience.
- Completed surveys
- 3
- Answered positively
- 100%
100% of respondents answered positively across 3 completed surveys.
What respondents appreciated
- Creative 2
- Adaptable 1
- Attentive 1
- Cooperative 1
- Curious 1
- Efficient 1
Review Harborside Hardware
Results last updated September 22, 2026
From reviewers' profiles
Question-by-question results
Did your experience include communication with any of its employees?
3 resp.Yes
No
Were you required to interact with any bots before reaching an actual person?
3 resp.Yes
No
If you had to navigate any bots, would you have preferred to have been connected directly to an employee instead?
3 resp.
Yes
2
No
1
Did you appreciate the human connection?
3 resp.
Yes
3
If you communicated with any employee(s), which characteristics stood out? (Check all that apply.)
3 resp.
Prompt
1
Attentive
1
Adaptable
1
Cooperative
1
Curious
1
Knowledgeable
1
Genuine
1
Creative
2
Funny
1
Experimental
1
Efficient
1
Do you feel like this organization cares about its customers?
3 resp.
Yes
3
Please feel free to share an optional blurb about your exceptional experience here.
1 resp.
Dee
1